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Call Centers

Call Centers

Cirrus Dynamics simplifies the challenges of establishing and operating call centers with greater flexibility, performance and without capital expense.

Companies are increasingly outsourcing their call centers. Global call center outsourcing is now a $55 billion market, and offshore outsourcing is growing at an extremely rapid rate: regions such as India, the Philippines and Central and Eastern Europe are experiencing annual growth in excess of 30%.

Our Solution

 

    Quickly realize the full potential of centralized virtual desktops, and even greater flexibility and performance, without having to build and support a VDI infrastructure. With subscription-based Desktops as a Service® (DaaS®) , you outsource the building, deploying and managing tasks to service providers who already have the data center equipment, networking and other physical and environmental assets needed to handle VDI deployment.

    Build virtual call centers with our virtual desktops and gain greater flexibility and lower cost of operations.

     

     

     

  • PCoIP support for Mitel and Avaya PBX solutions:  Softphone developers who have taken advantage of VMware APIs have solved problems associated with VOIP solutions running on virtual desktop infrastructure.  Our solution fully supports reliable call streaming to supported PBXs.

  • On-demand scaling:  Start with as few as 25 desktops and scale to 50,000 or more.  Our platform has been tested successfully with as many as 500,000 desktops for a single tenant.  No one scales like we scale.

  • Improve data  security:  When accessing your desktops from the cloud, your data remains safe and secure within the confines of the data center.  You can restrict access to USB ports on the endpoint device as well as to any local drives and the Windows clipboard so that your data stays inside your firewall where it belongs. 

  • Optimize performance:  Eliminate network latency problems by using service provider data centers that are close to your call centers. And, because our solution provides a genuine Windows client environment on endpoint devices, you benefit from much better application support than is possible with traditional server-based computing environments, improving end-user productivity.
  • Improve disaster recovery:  In the event of a localized outage, your end users can still get access to desktops and remain productive.